Course Overview
Crisis management is as important as finance management, personnel
management, etc. Having a clear and effective program and plan for an
event is critical not only to your survival, but critical to the
profitability and possibly the survival of the company. Being able to
identify risk, assess the situation and respond appropriately is
important, and requires not only training, but practice.
With our Crisis Management course participants will understand that a
crisis can occur any time. They will develop skills needed for certain
negative events. Also, they will be able to recognize warning signs to
help avoid negative situations completely, or, if the situation occurs,
better manage the crisis.
Research has consistently demonstrated that when clear goals are
associated with learning, it occurs more easily and rapidly. With that
in mind, let’s review our goals for today.
At the end of this workshop, participants should be able to:
- Identify potential risks
- Understand the myths behind workplace violence
- Define escalation and identify examples
- Learn concerning behaviors
- Know what a trigger is and how that can escalate
- Understand the proper response to an event
